Archive for 'Gutter Helmet'
Rant the Second: Gutter Helmet, Again
So, in my second rant of the day, I am falling back to my favourite target of tension: Gutter Helmet. This long-running saga in one that I wish I had never been involved in, and in 20/20 hindsight, I wish that I had just chosen to go with standard gutters, rather than some gadgety gimmick [...]
Posted: August 22nd, 2008 under Gutter Helmet.
Tags: customer service, Gutter Helmet, installation, maintenance
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Gutter Helmet and the Hangovers of Customer Experience
Nearly three years ago, I launched into a tirade on my experience with the installation of the Gutter Helmet system (no link; no link is deserved).
The initial post in this thread is still the single most visited post I have ever written. Years of Web performance, social commentary, political debate, and personal debacles in my [...]
Posted: August 9th, 2008 under Gutter Helmet.
Tags: customer experience, Gutter Helmet, pr
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Ok. Does Gutter Helmet just not get it?
Ok, finally got some action from the people at the Customer Service Centre for Gutter Helmet towards helping us fix the final drip between the house and the gutter. This drip is, of course, right over the back door and targets anyone leaving the house when its raining.
The Customer Service Centre was having some trouble [...]
Posted: October 26th, 2005 under Gutter Helmet, Life, RANTING.
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Gutter Helmet: Not alone with installation problems
Hey everybody! Looks like someone else had a bad experience with a Gutter Helmet installer. [here]
Berry was dismayed to discover that his $3,500 gutter-protection system appeared to be inviting one of the very maintenance nightmares it was supposed to protect against: roof rot. Two leaks sprang up after the pricey helmets had been installed, he [...]
Posted: October 19th, 2005 under Gutter Helmet.
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Gutter Helmet: An Update
The update on my Gutter Helmet posts (1 and 2) is that there is no update.
We received a phone call from a local Gutter Helmet rep about 2 weeks ago. He spoke to Samantha who, outlined some of our concerns and issues. I then called and left him a message last week, re-iterating these same [...]
Posted: October 19th, 2005 under Gutter Helmet.
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Gutter Helmet: On the persistence of blog posts
When I look at my logs, I am always astounded by the items visitors come to read.
The one posting that I am most proud of is this one, where I do not sing the praises of Gutter Helmet.
b2evolution only maintains local hit logs for 30 days. In that time, there is a serious pattern appearing.
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Home [...]
Posted: October 6th, 2005 under Gutter Helmet.
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Why I Will Not Recommend Gutter Helmet
Follow the entire saga - The Gutter Helmet Category!
Yet Another UPDATE: Another unpleasant encounter with the “technicians” detailed here.
UPDATE (October 19, 2005): New update on my experience here.
UPDATE (October 6, 2005): More on this topic here.
The Canadian Consulate here in Marlborough, MA needed some new gutters. We decided that since the gutters are at least [...]
Posted: August 22nd, 2005 under Gutter Helmet.
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